FAQs

Please consult the warnings on this page.

1. How does NJOY work?

When using NJOY, the act of inhaling (smoking) triggers a vaporizing process that releases simulated smoke which is actually a vapor mist that evaporates into the air within a few seconds.

2. What are the leading reasons people use NJOY?

The leading reasons people use NJOY include:
•    No ashes
•    Virtually odorless
•    Battery heated vapor
•    Rich Tobacco Flavor

3. How do the ingredients compare to those in tobacco smoking products?

The primary ingredients are glycerin and propylene glycol, and the secondary ingredients are nicotine and flavors to replicate the taste of traditional smoking.

Propylene Glycol - The Food and Drug Administration (FDA) has determined propylene glycol to be "generally recognized as safe" for use in food, and propylene glycol is used in cosmetics and medicines. It is used in food coloring and flavoring, as an additive to keep food, medicines and cosmetics moist, and in machines that simulate smoke, although usage in simulating smoking devices is not currently included in the list of uses recognized by the FDA. In NJOY, propylene glycol functions to provide the vapor mist that looks like smoke and to suspend flavor.

Glycerin - The FDA has determined glycerin to be "generally recognized as safe" for use in food, and glycerin is commonly used in foods, beverages, medical and pharmaceutical applications, such as cough drops, although usage in simulating smoking devices is not currently included in the list of uses recognized by the FDA.

Nicotine - is an alkaloid found in certain plants, predominately tobacco, and in lower quantities, tomatoes, potatoes, eggplants, cauliflower, bell-peppers, and some teas.
Natural and Artificial Flavors - determined to be safe for use in food products.

4. What does NJOY taste and smell like?

Most users of NJOY will tell you the flavor or taste of our products closely replicate cigarettes. NJOY products are available in popular smoking flavors - traditional "tobacco" and menthol flavors.

NJOY’s vapor is virtually odorless and does not linger, unlike traditional smoking products that create lasting, difficult-to-neutralize smells in rooms, cars, and clothing. NJOY provides smokers an alternative in places where smoking is regulated. Use of NJOY depends on your location - it may or may not be prohibited by statutes or ordinances that otherwise prohibit smoking.

5. Are there aspects about NJOY I should be aware of before using it?

NJOY products are not a smoking cessation product and have not been tested as such.  This product and the statements made within have not been evaluated by the US Food and Drug Administration or any other international health or regulatory authority, unless otherwise noted in NJOY’s materials. These statements and NJOY products are not intended to diagnose, treat, cure, or prevent any condition, disorder, disease or physical or mental conditions and should not be used as a substitute for your own physician’s advice.

KEEP OUT OF REACH OF CHILDREN: Choking and ingestion hazard

6. What is the shelf life of an NJOY electronic cigarette?

Shelf life is 24 months from the manufacturing date.

7. If I am using a rechargeable NJOY product with replaceable cartridges, how often should I replace the cartridge?

If you are using a rechargeable NJOY product and the vapor volume is reduced below a satisfactory level or is no longer visible, immediately discontinue use of that cartridge and replace it with a new NJOY cartridge.  Failure to do so will VOID THE PRODUCT WARRANTY.
Store cartridges in a cool and dry place. You should never place other liquids into an NJOY cartridge and doing so will VOID THE PRODUCT WARRANTY.

8. For a rechargeable NJOY product, how long does the battery charge last?

An NJOY battery will last 1-3 days before needing re-charging, depending on the intensity and quantity of puffs. The indicator light tip will blink multiple times when the battery is getting low on power. We encourage you to carry with you an extra, charged battery.
Charge a new battery initially for about 3-4 hours. Subsequent recharges should take about 3-4 hours. A battery can be recharged in excess of 300 times before reaching its useful life.

NJOY uses a 3.6V special lithium battery and charger, which cannot be replaced by other lithium batteries or chargers. The input supply voltage of the charger is AC100-240V, 50/60Hz, or DC 12-24V. When traveling, ensure that the local electrical supply is in accordance with these specifications.

9. Does NJOY cost more or less than traditional smoking products?

With ever-increasing taxes and price hikes on tobacco products, NJOY can save you money and can be more affordable than traditional tobacco smoking, depending on where you live and your individual pattern of usage.

10. Can I smoke NJOY anywhere?

In various locations, use of NJOY may or may not be prohibited by statutes or ordinances that otherwise prohibit smoking.

Still, do not be surprised when people ask about your smoking NJOY. After all, to the casual observer, using NJOY creates the appearance of tobacco smoking. Customers report that simply explaining to others how NJOY works usually creates acceptance for using the product.

11. Is there a limited warranty?

Subject to the conditions and limitations set forth on our warranty page, NJOY products are guaranteed against defects in workmanship and materials if purchased from NJOY or an authorized NJOY dealer, for a period of 12 months from the date of purchase. Click here to see our warranty. If the product fails to operate satisfactorily, return to:

NJOY
15211 N. Kierland Blvd,
Suite 200
Scottsdale, AZ 85254

Remember to pack the unit securely and obtain appropriate shipping insurance. Include a full description of the defect or particulars of the claim, along with your return address, telephone number, and legible proof of purchase. The place of purchase, manufacturer or importer is not responsible for damage or loss incurred as a result of postal handling or damage caused during transit. Whenever possible send only the component in question, not the Starter Kit as a whole.

12. Is NJOY a smoking cessation product?

NJOY products are not a smoking cessation product and have not been tested as such.          

NJOY electronic cigarettes are alternative products that offer social inclusion versus isolation, pleasing vapor, virtually odor-free smoking, non-flammability, convenience, and depending on the price of cigarettes where you live, a lower cost than traditional smoking.

13. Are there any maintenance issues with NJOY?

NJOY is very easy to use. NJOY’s disposable products, the King and the OneJoy, require no maintenance at all.  With respect to NJOY’s rechargeable product, the only maintenance required is charging and replacing batteries as well as attaching fresh cartridges. Here are other NJOY maintenance tips:

When removing the original cartridge, grasp the cartridge toward the tip, twist and pull off.

Keep NJOY away from extreme high and low temperature environments while in use or storage.

Keep NJOY out of reach of children.

WARNING:  NJOY products are not smoking cessation products and have not been tested as such. The U.S. FDA has not approved NJOY products for any use and they are not intended to diagnose, cure, mitigate, treat, or prevent any disorder, disease, or physical or mental condition. NJOY products contain nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm. Nicotine is addictive and habit forming, and it is very toxic by inhalation, in contact with the skin, or if swallowed. Ingestion of the non-vaporized concentrated ingredients in the cartridges can be poisonous. Physical effects of nicotine may include increased heart rate and accelerated blood pressure. If the cartridge is swallowed, seek medical assistance immediately. NJOY products are intended for use by adults of legal smoking age (18 or older in California), and not by children, women who are pregnant or breast feeding, or persons with or at risk of heart disease, high blood pressure, diabetes or taking medicine for depression or asthma. NJOY products may not be sold to minors. Identification of all persons under 26 will be required before purchase. Keep out of reach of children.

contact us: USA Customer Service 1-888-669-6569 | Outside USA 1-480-305-7950 | Product Info 1-888-NOW-NJOY (669-6569) |