30-Day Money Back Guarantee
If you are not satisfied with any NJOY purchase, you may return your purchase within 30 days for a full refund. That's right: 100% money back. Simply click here to access the Return Form, please print it and fill out this form, and place product in the original product packaging with all items from your original order. Returns should be mailed to the address listed on the Return Form. Return requests MUST be accompanied by the original receipt, return form, and be received within 30 days of the date of the original shipment. It is required that the item being returned be included in this package. Please allow 2-3 weeks for our team to process your request. We recommend that you return your product via traceable mail, as we can not take any responsibility for undelivered returns. All refunds will be issued in the form of a check mailed to the address you provide. After all, we are customers too, and we love it when companies stand behind their products.
if purchased from NJOY or an authorized NJOY dealer, NJOY products are also guaranteed against defects in workmanship and materials for a period of 12 months from the date of purchase.
If the product fails to operate satisfactorily, please return to:NJOY
15211 N. Kierland Blvd.
Scottsdale, AZ 85254
Please follow these instructions for return
- Pack the unit securely and obtain appropriate shipping insurance.
- To help us understand about what went wrong, please include a full description of the defect or particulars.
- Also include your name, return address, telephone number, and legible proof of purchase.
We do need you to make sure your exchange request is accompanied by your original receipt, return form, and we need to get it from you within 1 year from the original purchase date. We recommend that you return your product via traceable mail, as we do not take any responsibility for undelivered returns.
NJOY warrants only to the original purchaser of this product. This warranty does not cover any defects or costs caused by modification, alteration, repair, or service of this product by any persons or company other than NJOY. Physical abuse, or misuse of the product or operation in a manner that is not consistent with the use indicated or any use of the product other than that for which it was intended, is prohibited.
Partner Preferred Products
Within 30 days from purchase or shipment (whichever is later), NJOY will replace or refund all Partner Preferred Products sold on NJOY.com. These include all non-NJOY products sold on NJOY.com, manufactured by NJOYs most trusted manufacturing partners. Simply follow the same directions listed above.